PRACTICAL GENESYS GCX-WFM: CLOUD CX WORKFORCE MANAGEMENT CERTIFICATION CERTIFICATION TEST QUESTIONS - TOP LEAD2PASSED EXAM GCX-WFM PASSING SCORE

Practical Genesys GCX-WFM: Cloud CX Workforce Management Certification Certification Test Questions - Top Lead2Passed Exam GCX-WFM Passing Score

Practical Genesys GCX-WFM: Cloud CX Workforce Management Certification Certification Test Questions - Top Lead2Passed Exam GCX-WFM Passing Score

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Tags: GCX-WFM Certification Test Questions, Exam GCX-WFM Passing Score, Valid GCX-WFM Exam Answers, Exam GCX-WFM Simulator Fee, GCX-WFM Exam Preparation

The GCX-WFM exam is the right way to learn new in-demand skills and upgrade knowledge. After passing the Cloud CX Workforce Management Certification (GCX-WFM) exam the successful candidates can gain multiple personal and professional benefits with the real Genesys GCX-WFM Exam Questions. Validation of skills, more career opportunities, increases in salary, and increases in the chances of promotion are some prominent benefits of the Genesys GCX-WFM certification exam.

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q78-Q83):

NEW QUESTION # 78
How can an administrator deny a time-off request in Genesys Cloud?
Response:

  • A. Using the Real-Time Adherence Monitor
  • B. Through the Activity Code Editor
  • C. By altering the Schedule Forecast
  • D. Within the Time-Off Requests Page

Answer: D


NEW QUESTION # 79
Which component in workforce management is used to organize agents and define specific scheduling and adherence rules?
Response:

  • A. Schedule Creator
  • B. Task Manager
  • C. Management Unit
  • D. Queue Group

Answer: C


NEW QUESTION # 80
Which role typically has permission to create and configure a business unit?
Response:

  • A. Agent
  • B. Quality Assurance Specialist
  • C. Customer Service Manager
  • D. Workforce Administrator

Answer: D


NEW QUESTION # 81
Which setting should be enabled to track both scheduled and actual agent activities?
Response:

  • A. Adherence Sync
  • B. Adherence Matching
  • C. Real-Time Monitoring
  • D. Schedule Adherence Tracking

Answer: D


NEW QUESTION # 82
When configuring a work plan's daily shifts, what two components can be specified?
(Choose two)
Response:

  • A. Start and end times
  • B. Agent pay rates
  • C. Agent skill level
  • D. Required activities

Answer: A,D


NEW QUESTION # 83
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